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FAQ


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Order info
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Members get free standard shipping (and discounted expedited shipping) on every order—just sign in during checkout and use your promo code that was sent to your email when you signed up.
When you track your packages, you can see which carrier is delivering your shipment.
Please note, if you order multiple items, you may have multiple deliveries and multiple carriers.
ADDITIONAL INFORMATION
• We process and deliver orders Monday-Friday (excluding holidays). Saturday and/or Sunday deliveries may be available for some orders.
• We use a variety of shipping carriers to make sure we deliver your order as soon as possible.
• If you order multiple items, you may get multiple deliveries. We’ll send you a shipping confirmation email for each shipment, so you’ll know exactly what to expect and when to expect it.
• Custom orders arrive in two to six weeks—standard and expedited shipping times do not apply.
• Orders to APO and FPO addresses ship free via standard USPS Military Mail and arrive between 30-45 days.
• We are unable to ship to US territories, PO boxes, re-shippers, or package forwarding services.
Unfortunately no, our team moves quickly to process and ship your order as soon as possible, and that means we cannot change your order or your delivery address. However, after your order ships, you can contact the carrier directly to see if they can update the address or redirect the package to a pickup facility.
If you order multiple items, you may get multiple deliveries. We’ll send you a shipping confirmation email for each shipment, so you’ll know exactly what to expect and when to expect it.
For the fastest service, please contact the carrier directly. Sometimes carrier tracking information updates prematurely, and your package could be delivered within 24 hours. If it’s still before your estimated delivery date, please hold tight, your package is on the way. If it’s after your estimated delivery date, please contact the carrier for more information.
Not to worry, if your tracking information doesn’t immediately populate the carrier sometimes takes up to 48 hours to activate the tracking information. Please check back, the tracking information should update soon.
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