Question 1

What are your shipping options?

Accepted Answer

Members get free standard shipping (and discounted expedited shipping) on every order—just sign in during checkout and use your promo code that was sent to your email when you signed up.

Question 2

Which carrier is delivering my order?

Accepted Answer

When you track your packages, you can see which carrier is delivering your shipment. 
Please note, if you order multiple items, you may have multiple deliveries and multiple carriers.
ADDITIONAL INFORMATION
 • We process and deliver orders Monday-Friday (excluding holidays). Saturday and/or Sunday deliveries may be available for some orders.
 • We use a variety of shipping carriers to make sure we deliver your order as soon as possible.
 • If you order multiple items, you may get multiple deliveries. We’ll send you a shipping confirmation email for each shipment, so you’ll know exactly what to expect and when to expect it.
 • Custom orders arrive in two to six weeks—standard and expedited shipping times do not apply.
 • Orders to APO and FPO addresses ship free via standard USPS Military Mail and arrive between 30-45 days.
 • We are unable to ship to US territories, PO boxes, re-shippers, or package forwarding services.

Question 3

Can I change the delivery address on my order?

Accepted Answer

Unfortunately no, our team moves quickly to process and ship your order as soon as possible, and that means we cannot change your order or your delivery address. However, after your order ships, you can contact the carrier directly to see if they can update the address or redirect the package to a pickup facility.

Question 4

Why was only part of my order delivered?

Accepted Answer

If you order multiple items, you may get multiple deliveries. We’ll send you a shipping confirmation email for each shipment, so you’ll know exactly what to expect and when to expect it.

Question 5

What should I do if my order is marked as delivered but I didn’t receive it?

Accepted Answer

For the fastest service, please contact the carrier directly. Sometimes carrier tracking information updates prematurely, and your package could be delivered within 24 hours. If it’s still before your estimated delivery date, please hold tight, your package is on the way. If it’s after your estimated delivery date, please contact the carrier for more information.

Question 6

Why hasn’t my tracking information updated?

Accepted Answer

Not to worry, if your tracking information doesn’t immediately populate the carrier sometimes takes up to 48 hours to activate the tracking information. Please check back, the tracking information should update soon.

FAQ

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