FAQ

We currently are accepting the following payment options: Visa, MasterCard, American Express, Discover Apple Pay PayPal Gift Cards Product Vouchers

We’ll charge your payment when your order is placed. If you wish to cancel your order please contact us asap after you placed to save you from any additional fees.

Unfortunately you can only use one credit/debit card per order, but you can combine a gift card payment with a credit card payment.

To pay with PayPal, during checkout you’ll need to agree to a billing agreement to allow PARKER to bill your PayPal account. The agreement is valid for one hour—but don’t worry, if it expires before you complete your order, you can simply agree again when you’re ready to place an order. And please note, the shipping address on your PARKER order must match the shipping address saved to your PayPal account.

We like to reduce environmental waste by going paperless. You can view your payment details or start a return on your orders page.

Members get free standard shipping (and discounted expedited shipping) on every order—just sign in during checkout and you’ll automatically see shipping adjustments.

When you track your packages, you can see which carrier is delivering your shipment. Please note, if you order multiple items, you may have multiple deliveries and multiple carriers. ADDITIONAL INFORMATION We process and deliver orders Monday-Friday (excluding holidays). Saturday and/or Sunday deliveries may be available for some orders. We use a variety of shipping carriers to make sure we deliver your order as soon as possible. If you order multiple items, you may get multiple deliveries. We’ll send you a shipping confirmation email for each shipment, so you’ll know exactly what to expect and when to expect it. Custom orders arrive in two to six weeks—standard and expedited shipping times do not apply. Orders to APO and FPO addresses ship free via standard USPS Military Mail and arrive between 30-45 days. We are unable to ship to US territories, PO boxes, re-shippers, or package forwarding services.

Unfortunately no, our team moves quickly to process and ship your order as soon as possible, and that means we cannot change your order or your delivery address. However, after your order ships, you can contact the carrier directly to see if they can update the address or redirect the package to a pickup facility.

If you order multiple items, you may get multiple deliveries. We’ll send you a shipping confirmation email for each shipment, so you’ll know exactly what to expect and when to expect it.

For the fastest service, please contact the carrier directly. Sometimes carrier tracking information updates prematurely, and your package could be delivered within 24 hours. If it’s still before your estimated delivery date, please hold tight, your package is on the way. If it’s after your estimated delivery date, please contact the carrier for more information.

Not to worry, if your tracking information doesn’t immediately populate the carrier sometimes takes up to 48 hours to activate the tracking information. Please check back, the tracking information should update soon.

You can find your order number in any of the order status emails we send you.

We do our absolute best to deliver your order on time, but occasionally it takes us a little longer. Enhanced safety practices and high order volume sometimes slow us down. And once an order ships, your package could be delayed by circumstances like severe weather, an incomplete delivery address, or regional service delays.

The most accurate and current information for your order is always available at peterparkerproducts.com/orders. Members can also sign in to access their order information. After your order ships, you can track your shipment(s) and see which carrier is delivering your package(s) anytime at peterparkerproducts.com/orders. We’ll also send you a shipping confirmation email with your tracking number and a link to track your shipment. After your order leaves our distribution center, we won’t have any additional information beyond what you see when you track your package(s). If you have delivery-related questions during shipment or want more specific tracking information, please contact the carrier directly: FedEx UPS LaserShip OnTrac LSO USPS CDL

When your order ships, we’ll send you an email with the carrier tracking number (note: this is a separate email from your original order confirmation email). You can also access your tracking number at peterparkerproducts.com/my-orders

You can check your order status or track your order to see your estimated delivery date. Please keep in mind that this date is only an estimate, your order may be delivered slightly before, on, or slightly after this date.

Returns are free for Members. You can also choose the return method you prefer. To start your return: 1. Sign in to your Member profile and go to your order history, select “View or Manage” for the order you’re returning, then select “Start Return.” 2. Select the items to return and provide the return reason. 3. Submit your return and choose your return method: UPS return code: No printer needed. We’ll email you a QR code to take to a UPS Store location. They’ll scan it and provide a prepaid shipping label. Your code is also always available on your order details page. Please note: UPS return codes can only be used at UPS Store locations (they cannot be used at UPS access points, drop boxes, authorized retailers, etc.). Print your label: Have a prepaid label emailed to you. UPS pickup: You can schedule a pickup with UPS and have a driver pick up your return. UPS pickup fees typically start at $6. 4. Send your items back by taking them to a UPS location or handing it to a driver after securely packaging your return (if possible, use the original packaging). Remove or cover any previous shipping labels and barcodes to avoid shipping delays. For NON Members: You can choose your preferred carrier to send your items back. Be aware that you’ll need to cover any shipping costs. To start your return: 1. Go to your orders and enter your order number and email address, then select “Start Return.” Your order number can be found in any of the order emails we sent. 2. Select the items to return and provide the return reason. 3. Submit your return to get the return shipping address. Be sure to note or print the address that we’ll automatically email you. 4. Send your items back by taking your return to your carrier of choice. Please package your return securely (if possible, use the original packaging). Remove or cover any previous shipping labels and barcodes to avoid shipping delays.

Gift cards cannot be returned. Items noted as nonreturnable cannot be returned. Some products have specific written guarantees and/or warranties—please check the label, hang tag, or warranty card for details and return information.

We’ll process your return and issue a refund to your original form of payment. We’ll send you an email to let you know we’ve issued the refund—it may take up to 10 additional days for the funds to show in your account. And if you paid with a gift card or product voucher, you can usually access your refund within 24 hours after we issue it (you can check your balance online).

We aim to keep you pleased with your purchase, that is why we offer a 1 year material or workmanship flaw warranty unless noted otherwise on the product. We do require your order number which can be found in your account orders, or in your email when you placed the order. For a full refund items that are unworn and unwashed must be returned within 30 days of your purchase. Stipulations may apply, for more info on returns please click here.